Contact

For general information about Notur and any of its activities, contact:

     UNINETT Sigma AS
     7465 Trondheim
     Tel. +47 73 55 79 00 (switch board)
     Fax. +47 73 55 79 01
     sigma@uninett.no

Technical support pages

Documentation and manuals concerning the Notur facilities can be found at docs.notur.no

Help-desk support

Requests for support on the machines can be directed by email to the staff that operate the facilities:

The staff provide assistance for a variety of issues, including the installation, compilation and porting of applications, the execution of applications, data management and various machine-specific issues.

Requests are handled as soon as possible. Working hours for the support staff are Monday-Friday 08:00-16:00, except official holidays.

User requests are usually handled by email. A website where you can track the history and status of your request(s) can be found here.

Advanced user support

In case you would like assistance that goes beyond regular help-desk support and that requires specific skills and considerable time to be solved, then Notur offers ways to apply for advanced support.